'High Alert' scam warning issued to millions of Brits

MoneySuperMarket Energy experts have issued a fresh warning in the wake of a series of new text and email scams related to the Winter Fuel Payment. Earlier this year, the Winter Fuel Payment was reinstated for millions of pensioners after it had previously been changed to a means-tested benefit, which cut the number of recipients from around 11 million to just 1.3 million.

Scammers are reportedly exploiting confusion surrounding the benefit and the process for receiving payments. MoneySuperMarket Energy has identified several versions of the scam, with text messages claiming to be from the Department for Work and Pensions, non-existent Department of Pensions – or the fictitious 'Department of Energy'.

In this phishing scam, victims are informed they are eligible for a payment but must register by a certain date either by text or clicking a link within the text or email. The link leads to a fraudulent website designed to pilfer personal and financial information.

However, most people receive the Winter Fuel Payment automatically and do not need to make a claim or provide any personal or banking information. According to Citizens Advice, around 9 million people fell victim to financial scams in 2024.

Laura Hinton, from MoneySuperMarket Energy, said: "We're urging everyone to be on high alert for scams targeting energy bill support this winter. Fraudsters are exploiting any uncertainty around how people will receive help with their energy costs, and we're seeing a particular focus on Winter Fuel Payments - which may put older people at greater risk.

"But it's important to remember that anyone can be targeted. Scammers are using increasingly sophisticated tactics, and their emails and texts can look very convincing at first glance. As we head into the colder months, we expect a rise in scam messages about energy bills. Our advice is simple: always double-check the source before clicking on any links in emails or texts, and if in doubt, don't engage. Staying vigilant is the best way to protect yourself and your loved ones."

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MoneySuperMarket's Top Tips to Shield Yourself from Fraudsters.

Avoid clicking on links in unexpected text messages or emails, particularly if the message concerns government payments.

Never hand over your personal information or financial details in response to a cold caller, unsolicited email, text message or online request. Never provide your debit or credit card numbers, PIN codes, or other personal details in response to an unsolicited call, email, text or online request.

A legitimate bank or official organisation will never contact you out of the blue and ask for your security codes, banking details, password, or to transfer money into another account.

Always ensure your mobile device, laptop or PC is up-to-date with the latest security updates.

Never allow someone to convince you to download software onto your device or to remotely log on to your computer or tablet.

Keep a vigilant eye on your bank and card statements. If you notice any suspicious transactions, get in touch with your bank straight away.